Delivery Terms & Conditions *all items are sent as Royal Mail 1st Class Recorded unless you specify otherwise. For all urgent deliveries, you need to contact us to confirm we can guarantee the delivery date. No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a bank holiday will be delivered the following working day. In addition, our warehouse is closed on bank holidays so orders placed before 5pm on a bank holiday will not be dispatched until the following working day. Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery. Any additional instructions to the carrier must be agreed by SilkBouquets.co.uk. Please note, we are unable to guarantee next working day delivery for any order. Our next working day delivery service is made by carrier and a signature is required for the parcel. Please ensure you are available at the address between 9am and 5pm on the day of delivery to receive the goods. If the carrier cannot deliver the goods they will leave a card at the address and attempt once more the next working day. We cannot be held responsible for parcels delivered late due to circumstances beyond our, or our carrier's control (such as traffic conditions, adverse weather, acts of god etc.). Orders to Northern Ireland, Isle of Man and Scottish Highlands & Outside the UK will always require a separate quote for postage. Any delivery costs include VAT at 17.5% and are per order, regardless of the number of boxes. Product Availability Our next working day delivery service is only available on items which are in stock at our warehouse.
If an item is out of stock or we do not have the component items to make the product, we will get hold of them as quickly as possible, and when we have made the item, will dispatch it to you.
Payment We accept all major credit and debit cards, including: Your Order After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy. We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission. Cancelling your order You have the right to cancel your order anytime prior to dispatch and up to 7 days after you receive the goods. Please read the following sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed. There are 3 ways to cancel your order: 1. By post to: Customer Support Department
SilkBouquets.co.uk
Woodside 7 Stonehill Road Headley Down Hampshire GU35 8JJ - By email using our Contact Us section or sales@silkbouquets.co.uk
- By contacting Customer Support by phone on 0845 603 6064.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to SilkBouquets.co.uk at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website. - The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
- A proof of purchase must be supplied.
- You must return any free gifts which came with the product.
- We will NOT refund any items that have been specially made to your individual specification or personalised.
- Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you (except within the first 7 days of receiving the order).
Faulty or incorrectly described goods In the case of incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk. We strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery. This does not affect your statutory rights. Complaints We value your satisfaction very highly. If you have any complaints regarding your order please email us at sales@silkbouquets.co.uk or call 0845 603 6064. Errors and Omissions We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section We can accept no responsibility for information or opinions from third-parties, contained within Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. Copyright The design and text of this site is Copyright SilkBouquets.co.uk 2006, 2007 and 2008. |
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Silkbouquets - Terms & Conditions
